There are two levels of scheduling – campaign scheduling and signage scheduling. The campaign schedule determines which content is assigned to the location during a given calendar period.
Then for a given location, its content could be a signage schedule. This determines which signs are shown on different days of the week or times of day. So the campaign schedule governs the overall assignment of content on a calendar basis, and a signage schedule is a type of content that controls finer-grained scheduling, often with an element of repetition (e.g. every Saturday afternoon show sign X).
Try the following steps to diagnose scheduling issues:
Has the campaign schedule been set-up correctly for the timing you would like to achieve?
Review the campaign schedule to make sure the right content is being deployed during the current period. The campaign schedule can be edited if necessary as described in the Campaigns How-To.
If you’re using a signage schedule, has it been set-up correctly for the timing you would like to achieve?
Review the steps in How do I show different signs at different times? to make sure the schedule is correct.
If you’re using a signage schedule, has the right schedule definitely been deployed to the right location?
Review the steps in My screen hasn’t updated to the new signage I’ve deployed to make sure the correct signage schedule has successfully been deployed.
Is the signage changing, but just at the wrong times?
If the signage is changing at the wrong times, and the discrepancy is a whole number of hours, it may be a time zone issue.
The signage device has a time zone setting, which is set to London by default. Someone familiar with the Android operating system will be able to change the time zone by attaching a USB mouse to the device, and using the Android Settings screen to choose the correct time zone for your location. Finally, consider adding a test sign that includes a ‘Date and Time’ layer. From this you can determine the current time from the device’s point of view.