Coronavirus Response and Support Update

24 March 2020

In further response to the latest guidance and advice from the Government, we’ve made some additional practical changes to protect the wellbeing of our clients, business partners and our colleagues.

On-Site Visits

As of Tuesday 24th March 2020, we are not allowing staff to attend client or site visits (and vice versa) until further notice, except clients who are vital to public health and safety during the coronavirus lockdown (director authorisation needed prior visit).

Remote Workforce

As of Tuesday 24th March 2020, 100 per cent of our workforce will work remotely to help the international effort to “flatten-the-curve” and reduce the impact of COVID-19.

Service/Technical Support

Off site service and technical support will continue as normal for all clients. Please contact us as you would normally through our service email at support@signstix.com as it’s still the most effective and efficient form of communication. We can set up conference calls/zoom etc as an interim measure if necessary.

Head Office Resources

All employees will be working from home and can be contacted via phone or email on info@signstix.com for non-service support issues.

Product Shipments

We will be suspending all product shipments until further notice – except clients who are vital to public health and safety during the coronavirus lockdown.

Free Weekly Webinar

Anyone who has signed up to or wants to sign up to our free weekly webinar can go to https://signstix.com/join-a-webinar/ as we will be running these as normal.

Disruption to client services

We would like to inform you that our team of product and industry experts remains operational, and we can confidently and securely continue to deliver our service to you through all our available channels. We are well prepared to ensure business continuity over this challenging period of time.

Our reviewed plan will be in place for a three-week period but it may be longer. We will, as always, inform you of any further changes to our plans.

Thank you for your ongoing support and understanding as we try and continue business as usual – we will work through this challenge together.

Stay Safe!

Iain Kilner
& Your SignStix Team

 

18th March 2020

The health and well-being of our clients, business partners and colleagues is always our number one priority – and never more so than now, during the Coronavirus outbreak.

Responding to the latest guidance and advice from the Government we’ve made some practical changes to protect the wellbeing of our clients, business partners and our colleagues.

On-Site Visits

As of Thursday 19th March 2020, we are not allowing staff to attend client or site visits (and vice versa) until further notice – unless under director authorisation.

Remote Workforce

As of Thursday 19th March 2020, 90 per cent of our workforce will work remotely to help the international effort to “flatten-the-curve” and reduce the impact of COVID-19.

Service/Technical Support

Service and technical support will continue as normal, except site visits/meetings. Please contact us as you would normally through our service email at support@signstix.com as it’s still the most effective and efficient form of communication. We can set up conference calls/zoom etc as an interim measure if necessary.

Head Office Resources

There will be some team cover in the office, but our priority is to have the majority of our employees working from home. Please contact us at info@signstix.com for non-service support issues.

Product Shipments

We will still be able to make product shipments but at a reduced schedule – shipments will be made from SignStix on a Monday and Friday until further notice.

Free Weekly Webinar

Anyone who has signed up to or wants to sign up to our free weekly webinar can go to https://signstix.com/join-a-webinar/ as we will be running these as normal.

No disruption to client services

We would like to inform you that our team of product and industry experts remains operational, and we can confidently and securely continue to deliver our product and service to you through all our available channels. We are well prepared to ensure business continuity over this challenging period of time.

Our initial plans will be in place for a two-week period but it may be longer. We will, as always, inform you of any further changes to our plans.

Thank you for your ongoing support as we continue business as usual – we will work through this challenge together.

Best Regards

Iain Kilner
& Your SignStix Team