I need to change the 2FA authenticator I’m paired with
My authenticator code doesn’t seem to be working
My screen is blank
My signage device has a red dot next to it in Director
My screen hasn’t updated to the new signage I’ve deployed
My screen is stuck on the loading page
My screen is stuck on the Android boot-up page
My schedule doesn’t seem to be working
My signage device seems to reboot automatically
The buttons in Creator seem to have stopped working
My video wall isn’t working properly
My signage device is faulty and I need to return it
How do I log into my SignStix account?
How do I use the 2FA SignStix login process?
How do I apply 2FA to a client?
How do I change my password?
How do I add users to my Signstix account?
How do I change user permissions?
How do I organise my content assets?
How do I manage locations?
Creating a new sign
Adding animation to a sign
How do I create an interactive sign for a touchscreen?
How do I remove the black border round my signage?
How do I group layers in Creator?
How do I deploy video to a sign?
How do I change an animated sign?
How do I change the length and duration of a sign?
How do I add an image to a sign?
How do I use a web view in a sign?
How do I play a YouTube video or broadcast stream within a sign?
How to use the lift and learn power tools in SignStix
How to use the cross device go to sign power tools
Deploying a sign
Setting up a video wall
Exporting layers from photoshop
How do I use campaigns to control what signs are shown where and when?
How can I check that my new signage is now being shown?
How do I show different signs at different times?
How do I customise signs to display different data at different sites?
How do I create a sequence of signs?
How do I deal with signage and video transitions?
What is SignStix Commander and how do I use it?
What is 2FA?
Preparing a signage device
How do I upgrade my devices to use the latest player software?
How do I use SignStix with a tablet device?
How do I change the settings on my signage device?
How do I use the SignStix player app?
Using SignStix with edge by Selectronic
How do I set up a device for a portrait screen?
How do I install SignStix Player on a Philips panel?
Please visit our Support Portal to log a ticket if your troubleshooting issue is not listed above.