It’s no secret that in retail customer service is key but according to the Retail Weeks, The Great Service Shortfall - Tackling retail's new pandemic report, service or product problems are costing UK businesses £9.24bn every month in lost staff time – the highest level since the Institute of Customer Service records began in 2008. Angus Thirlwell, co-founder and chief…
Head of Marketing, Beverley Scott, contributes to the staying in touch feature in May 2022's edition of the AV Magazine... The Covid pandemic has accelerated the adoption of a number of touchless technologies, including voice, gesture, BYOD and RFID. Paul Bray finds out how they work, and whether end users are really taking to them. The last two years have…